Returns & Exchanges

Our promise:

RAHIMALL offers a full manufacturer's warranty against defects and will replace / refund as necessary within 15 days of order receipt (see below regarding international orders).

International Returns & Exchanges:
Due to the expensive nature of international shipping, all international orders are final sale.​ The customer must notify RAHIMALL within 15 days of receipt of the order if the following applies to an international order. RAHIMALL will give you a partial/full refund, less international shipping costs.

  1. Experiencing a manufacturing defect (Partial Refund)
  2. Encountered force majeure factors, such as war, armed conflict, natural disasters and express industry strikes, etc. (Full Refund)
  3. Within 3 days after receiving the product, the customer finds that he cannot use it normally or has no effect after using it (Partial Refund)

Please note: RAHIMALL has no control over international duties and/or taxes. All duties and taxes are the responsibility of the customer.

Returns Process:
Please email with your order number, the reason for your return, and postage tracking. In the event you’ve experienced a manufactured defect within 15 days of receipt, please send your order number and a photo of the defect.