Returns & Exchanges
RAHIMALL offers a full manufacturer's warranty against defects and will replace / refund as necessary within 15 days of order receipt (see below regarding international orders).
International Returns & Exchanges:
Due to the expensive nature of international shipping, all international orders are final sale. The customer must notify RAHIMALL within 15 days of receipt of the order if the following applies to an international order. RAHIMALL will give you a partial/full refund, less international shipping costs.
- Experiencing a manufacturing defect (Partial Refund)
- Encountered force majeure factors, such as war, armed conflict, natural disasters and express industry strikes, etc. (Full Refund)
- Within 3 days after receiving the product, the customer finds that he cannot use it normally or has no effect after using it (Partial Refund)
Please note: RAHIMALL has no control over international duties and/or taxes. All duties and taxes are the responsibility of the customer.
Please email email@example.com with your order number, the reason for your return, and postage tracking. In the event you’ve experienced a manufactured defect within 15 days of receipt, please send your order number and a photo of the defect.